Our Service Policy

The Goldfinch service promise extends beyond just the purchase, to now include the entire span of the product’s lifetime. Our company-assisted India service centre now brings you global expertise right here in India.

At Goldfinch Acoustics, we are now focused on building an entire audiophile experience for you – our valued customers. And a crucial part of this experience is the repair and maintenance of these high-end devices.

In order to offer our customers a hassle-free experience with our distributed products even in case of repairs required, we, at Goldfinch, have established a state-of-the-art service centre within India itself. A first of its kind centre, our facility has been set up in conjunction with leading brands whom we represent here.

The companies who have entrusted us with distribution of their products have pledged their support in terms of complete guidance and mentoring during any repair work that will be undertaken on their products by our team. Additionally, the team on ground has been drawn from the best that the global industry has to offer and have served as authorised service providers for many of the international brands housed with us. And our strongest promise is the use of genuine parts that have been sourced from the manufacturers themselves.

The presence of this team and their experience (with high-end international equipment) that is available with us now makes it redundant to send devices in need of small repair work, to the manufacturer at an international location. Spending a fortune on getting it repaired, not to mention the time lost in shipping it back and forth can all be a thing of the past. The paperwork and the bureaucratic hassle of proving repair so it does not attract duty charges is yet another roadblock that most connoisseurs of high-end audiophile equipment have had to contend with for years. There may, however, some major repair assignments that may need the device to be sent to the manufacturer. This will be decided on a case-to-case basis, in conjunction with the manufacturer.

Our domestic service proposition built with the best and most experienced talent is our solution to these challenges. The India service centre, thus, is our response to a critical industry need of having a genuine repair alternative for high-end audiophile equipment that is local by nature.